Table of Contents
Consumer Disputes Redressal Commission
उपभोक्ता विवाद निवारण कमीशन
Consumer Disputes Redressal Commissions- CDRCs exist at the district, state, and national levels.
A consumer may register a complaint with the Commission regarding the following:
(i) Trade in an unfair and restricted manner
(ii) Defective goods or services
(iii) charging higher price or charging the price incorrectly
(iv) Offering goods or services for sale which may be risky for life and safety.
Important Points-
- Complaints against unfair contracts can only be filed in state and national CDRCs.
- The state CDRC will be heard against the order of the district CDRC.
- The National CDRC will be heard against the order of the state CDRC.
- The Supreme Court will have the right of final appeal.
- The district CDRC will hear cases of complaints where the price of goods and services does not exceed Rs.1 crore.
- The state CDRC will hear complaints in which the price of goods and services exceeds Rs. 1 crore, but not more than Rs. 10 crores.
- Complaints of goods and services worth over Rs 10 crore will be heard by the National CDRC.
Consumer Protection Council
1. Central Consumer Protection Council
The Central Government shall, by notification, establish with effect from such date as it may specify in that notification, the Central Consumer Protection Council to be known as the Central Council.
The objects of the Central Council shall be to render advice on promotion and protection of the consumers’ rights under this Act.
*The Central Council shall meet as and when necessary, but at least one meeting of the Council shall be held every year.
*The Central Council shall meet at such time and place as the Chairperson may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed.
The Central Council shall be an advisory council and consist of the following members, namely:—
(a)The Minister-in-charge of the Department of Consumer Affairs in the Central Government, who shall be the Chairperson; and
(b)Such number of other official or non-official members representing such interests as may be prescribed.
2. State Consumer Protection Council
Every State Government shall, by notification, establish with effect from such date as it may specify in such notification, a State Consumer Protection Council for such State to be known as the State Council.
The objects of every State Council shall be to render advice on promotion and protection of consumer rights under this Act within the State.
The State Council shall be an advisory council and consist of the following members, namely:—
(a)the Minister-in-charge of Consumer Affairs in the State Government who shall be the Chairperson;
(b)such number of other official or non-official members representing such interests as may be prescribed;
(c)(c) such number of other official or non-official members, not exceeding ten, as may be nominated by the Central Government.
*The State Council shall meet as and when necessary but not less than two meetings shall be held every year.
The State Council shall meet at such time and place as the.
*Chairperson may think fit and shall observe such procedure in regard to the transaction of its business, as may be prescribed.
3. District Consumer Protection Council
The State Government shall, by notification, establish for every District with effect from such date as it may specify in such notification, a District Consumer Protection Council to be known as the District Council.
The objects of every District Council shall be to render advice on promotion and protection of consumer rights under this Act within the district.
The District Council shall be an advisory council and consist of the following members, namely:—
(a)the Collector of the district (by whatever name called), who shall be the Chairperson; and
(b) such number of other official and non-official members representing such interests as may be prescribed.
* The District Council shall meet as and when necessary but not less than two meetings shall be held every year.
* The District Council shall meet at such time and place within the district as the Chairperson may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed.
ALSO READ :THE CONSUMER PROTECTION ACT,2019-उपभोक्ता संरक्षण अधिनियम, 2019